http://www.callcentregurus.com Call centre comments, opinions, ideas, views, products, reviews and assorted thoughts Copyright 2005 Mon, 31 Oct 2005 18:17:55 +0000 http://wordpress.org/?v=1.2.1 http://www.callcentregurus.com/article_115.htm http://www.callcentregurus.com/article_115.htm#comments Mon, 31 Oct 2005 18:02:58 +0000 Industry News http://www.callcentregurus.com/article_115.htm Interesting to see what everyone thinks of this once they've had time to digest... The link to Ofcom's consultation document on persitent misuse:http://www.ofcom.org.uk/consult/condocs/misuse/misuse.pdfBest regards,Mike http://www.callcentregurus.com/wp-commentsrss2.php?p=115 http://www.callcentregurus.com/article_114.htm http://www.callcentregurus.com/article_114.htm#comments Fri, 14 Oct 2005 13:19:16 +0000 Call Centre Talk Guru Thoughts Ramblings http://www.callcentregurus.com/article_114.htm Not everyone oughta be working in Customer Service... http://www.callcentregurus.com/wp-commentsrss2.php?p=114 http://www.callcentregurus.com/article_112.htm http://www.callcentregurus.com/article_112.htm#comments Mon, 03 Oct 2005 08:01:00 +0000 General http://www.callcentregurus.com/article_112.htm Today, I'm told, is the start of National Customer Service Week. As much as I'm tempted, I'm not going to comment about how we now have "weeks" for everything. In truth, I'm still trying to work out how we make 52 of them go around. What does customer service week mean to ... http://www.callcentregurus.com/wp-commentsrss2.php?p=112 http://www.callcentregurus.com/article_110.htm http://www.callcentregurus.com/article_110.htm#comments Mon, 12 Sep 2005 08:01:57 +0000 General http://www.callcentregurus.com/article_110.htm You may have noticed that John’s not been around for a while, and that’s because he’s off exploring South America. I’ve received this email from him that I thought a few of you may be interesting in reading: Done loads and loads so far; feels like we´ve been here a lot ... http://www.callcentregurus.com/wp-commentsrss2.php?p=110 http://www.callcentregurus.com/article_108.htm http://www.callcentregurus.com/article_108.htm#comments Thu, 01 Sep 2005 09:21:20 +0000 General Call Centre Talk Industry News Red Tape Rants http://www.callcentregurus.com/article_108.htm OK, I get a bit silly at the end but.... From: The United States of Litigation … "Do Not Call. Those words are music to millions of Americans who have signed up for the list so they're not bothered by telemarketers. Not content to let things stay as they are telemarketers are ... http://www.callcentregurus.com/wp-commentsrss2.php?p=108 http://www.callcentregurus.com/article_107.htm http://www.callcentregurus.com/article_107.htm#comments Wed, 24 Aug 2005 16:25:05 +0000 Guru Thoughts http://www.callcentregurus.com/article_107.htm I'm writing this from the perspective of both a client who wants to outsource inbound, outbound and customer service call centre work, and also from a customer's viewpoint and i'll explain why below. Firstly, in my previous job I was client side and worked for a pan-european business that outsourced all ... http://www.callcentregurus.com/wp-commentsrss2.php?p=107 http://www.callcentregurus.com/article_106.htm http://www.callcentregurus.com/article_106.htm#comments Thu, 18 Aug 2005 15:04:17 +0000 General Guru Thoughts Ramblings http://www.callcentregurus.com/article_106.htm I am not a natural whooper and leaper. On a bad day, even the most perky effervescent cheerleader type would probably find curmudgeonly1 a generously optimistic adjective for me. However one thing I do buy into is the power to influence others; small changes we can make to what we do ... http://www.callcentregurus.com/wp-commentsrss2.php?p=106 http://www.callcentregurus.com/article_105.htm http://www.callcentregurus.com/article_105.htm#comments Wed, 17 Aug 2005 07:57:20 +0000 General http://www.callcentregurus.com/article_105.htm Last time I promised that I wouldn't post again on Silent Calls. I promised that I'd change the record. I'm sorry to say that I've changed my mind. Firstly, because I've spent so much time on silent calls over the last few weeks that I haven't had much of a chance to ... http://www.callcentregurus.com/wp-commentsrss2.php?p=105 http://www.callcentregurus.com/article_104.htm http://www.callcentregurus.com/article_104.htm#comments Wed, 03 Aug 2005 05:32:37 +0000 General http://www.callcentregurus.com/article_104.htm At the risk of turning this blog into a silent calls soap-box, I'm going to post once more on the topic. Then I promise I'll change the record. I spoke a while ago about a guy called David Hickson. David is a consumer who, single-handed, has taken on the issue of silent ... http://www.callcentregurus.com/wp-commentsrss2.php?p=104 http://www.callcentregurus.com/article_103.htm http://www.callcentregurus.com/article_103.htm#comments Thu, 28 Jul 2005 08:40:31 +0000 Call Centre Talk Industry News http://www.callcentregurus.com/article_103.htm On 13th July I told you that I'd got in contact with the Information Commissioners Office about No Agent Available Calls. The specific question put to the ICO was a follows: "In principle, is it legal for an organisation, which was making a marketing call, to play a called individual a recorded ... http://www.callcentregurus.com/wp-commentsrss2.php?p=103