Today, I’m told, is the start of National Customer Service Week.

As much as I’m tempted, I’m not going to comment about how we now have “weeks” for everything. In truth, I’m still trying to work out how we make 52 of them go around.

What does customer service week mean to you? I’d be interested to hear.

From the ICS website:

National Customer Service Week (NCSW), is designed to reward staff for all the hard work they do during the year. By hosting an event within your organisation, no matter how big or small, serious or fun, the NCSW aims to raise company-wide awareness of the crucial role customer service plays in your organisation’s reputation and success.

I’m not sure I’ve got this right: Is the main idea to celebrate good customer service by taking agents off the phones en mass? What effect is this likely to have on customer service?

Regards,
Scrooge