After we kicked this idea around for a few months, it’s finally here. I have to admit that I’m hoping it will enrich the call centre community, and give it another dimension.

Running a community isn’t always plain sailing. We’re big supporters of the CallCentreVoice community, which always strives to recognise the fact that it is people who drive our industry. Acordingly, we set out to try to inject a little personality and humanity into the mix by launching our own fledgling weblog, CallCentreGurus. I hope that you enjoy our ramblings from this point onwards.

With our blog, we’re going to try to pick up topics from the discussion community and happenings within the industry, as a basis to provide a different slant - opinion, reaction, commentary, blethering* - here’s the place for it.

* blethering: Scots phrase for blabbering on. We’re good at that! You’ll soon find out…