I am always interested in observing and learning from the great leaders of our time. In some fields it is obvious who the leaders and the pioneers are: in technology there are both the big businessmen - for example, Bill Gates - and the visionaries - for example, Steve Jobs. However, in the call centre industry we don’t appear to have any major personalities - or do we?

Perhaps you can all help me out here. What I’d like to know is exactly who is pushing the boundaries of our industry - not organisations, but the individuals behind those organisations. The real gurus, if you will.

Also, what about the rising-stars; the up-and-coming people behind the best new ideas in our industry.

Please feel free to offer serious suggestions and your reasons why you think they should be recognised as driving forces for the call centre industry.

John