My friend Dave, a moderator over at CallCentreVoice, has frequently posted about the woes of weeding out their Administrative ‘VoiceMail box. However, that doesn’t seem to stop messages from members and non-members alike, some of which are nothing more than begging letters, others of which are just bizarre.

When CallCentreVoice was first devised, it used publicly email addresses so that members could contact us. However, that was a bit silly in retrospect as the lowlifes who deal in spam* eventually forced us to abandon that idea and I devised the ‘VoiceMail system as a basic-but-effective means of passing private messages between members.

So far, it’s worked well enough (with some limitations) but the public ‘Contact Us’ facility seems more often than not to be a repository for all sorts of weird and wonderful nonsense.

Can I just emphasise why it’s there? I know this is a bit of a moan but I’d prefer to go on record and save the CCV moderators from having to wade through the noise to get to the odd message that’s actually relevant and worth reading.

Contact them for direct questions to one or other of the moderator team on matters relating to the CCV site. That might mean login issues, or questions about what is and isn’t allowed. Suggestions and ideas for improvements are welcome. As is being told about any bugs, both functional and cosmetic, so that they can be reproduced and fixed.

However, they have no jobs available, cannot help you with your visa, don’t want to use your outsource facility and so on. It’s not what it’s about.

CallCentreVoice is a collaborative community for call centre matters, not a personal assistance or business development agency. There are plenty of other sites you can go to for that stuff.

So, before you contact them, think about whether it’s really something that the CCV team are likely to either want or be able to help you with.

John

* I mean, I don’t want a mail-order degree - I’ve got a real one - and I don’t need viagra. And in any case, I’m quite happy with the dimensions of my bits, thank you very much Mr Spam-Monger.