Waxing lyrical...

Good personal chemistry - the key to worker happiness?

Categories: General - Call Centre Talk - Guru Thoughts
Written by John on 10/1/2005 at 9:28 am

Good morning to you all.

These days, too many of us really put in long hours due to the various pressures of the modern workplace. We’re often there from dusk to dawn, sacrificing our breaks to appear eager, willing and able.

It’s a trap that a great many of us fall into. Which is why I was interested to chance across a reprint of an article by a fellow called Gerald Weinberg. Mr Weinberg maintains that the key to happiness at work is to maintain a positive and balanced personal chemistry. This is an intriguing idea and I reckon there’s a lot to be said for it. Whilst the occasional ‘all-guns-blazing’ burst of effort is often required (such as before a major deadline), the proposition is that such effort becomes the norm and (in a sense) habit-forming.

I urge you all to have a read of the article - it’s mainly common sense, but as many of you will be in a position to set the targets of your workers, I think it’s well worth digesting. After all, we’re all human - only human, that is - and sustained super-human effort is not physiologically beneficial.

John


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