A week and more has passed since my last entry - I’ve neglected my duties to bring you my rants and raves but as it was Christmas, my time was dedicated to family and friends instead of the log. I’m sure you’ll all understand.

Like most people, I was very saddened to see the events unfolding over the last few days in and around the Indian Ocean. I’m sure I speak for everyone here in saying that my thoughts are with the countless thousands whose lives have ended or will be irrevocably scarred by the tsunami disaster. I’ve not yet established whether any CallCentreGurus readers have been directly affected but I am hoping that we are all safe and accounted for.

I think it is prudent to urge each and every member to help in any way that they can; my wife and I have donated via Oxfam, and if you haven’t already donated, please do so by clicking on the link and giving what you can.

It is at times like these that we as human beings are humbled by the sheer power and authority that nature can exert. It is awe-inspiring yet scary, and it is a small blessing that such catastrophies are few enough that we feel we can let down our guards. However, nature, as demonstrated by volcanos, tornados, climate systems and of course earthquakes, must not be under-estimated.

So, though there’s nothing I can say nor do which will help (other than perhaps convincing the odd reader to donate), I just wanted to say a few words to express my sadness and concern for those affected.

John