As you know, we’re big fans of CallCentreVoice, the best of the online call centre discussion communities.

This is just some of my favourite topics there, and I figured some of you might be interested in reading them.

In a shameless drive to ensure we have some decent stuff to look at on the blog, I thought I’d trawl through CallCentreVoice and put some direct links into here as there is a lot of good info and discourse which perhaps new readers & members won’t have discovered.

So, here’s a selection from the CallCentreVoice archives:

• Dealing with bullying in the Call Centre
• If you think your call centre has a bad approach
• About how we’re perceived as an industry
• Bad call centre working conditions?
• Things to avoid in call centres
• Recruitment of Team
• What technology is your call centre using?
• IVR - What do YOUR customers really think?
• Is customer service delivery dying?
• Getting to know your customers
• ‘Banked Hours’ scheme

As you probably already know, sharing good operational knowledge is what CallCentreVoice is all about, and some of the things that crop up bear repeating, or at least emphasising.

Enjoy!