Terrorism is at the forefront of everyones minds at present.

Last Thursday around 50 people were killed. Whilst this was a tragic event, and my thoughts go out to the families that have lost loved ones, the truth is that London escaped lightly. Remember that over 400 firemen alone were killed on 9/11 - and the death toll in Madrid was over 200. More lives were lost at Lockerbie, but the location and nature of the London attack was too familiar for it to not make us stop and think.

This served as a strong reminder that the open nature of our society makes us an easy target. It’s the price we have to pay for our freedom.

I was interested to hear that there was a security clamp down at Nuclear power stations immediately after the attacks on Thursday. This is on the assumption that these may prove tempting targets because of the panic and destruction that would be caused by one of these power stations being destroyed.

Truthfully, they’re safe. Thursday proved that the likely targets are ones that are easy to get into, have a large amount of people in a small space and would cause maximum disruption after the attack.

With that list of criterea in mind, how many people think we should seriously consider the security in our call centres?

Regards,
db